🇬🇧 RETURN & REFUND POLICY – HUNBOX.NL
Last updated: 9 September 2026.
1. Right of Withdrawal
In accordance with EU consumer protection laws, customers have the right to withdraw from the purchase within 14 days of receiving the product, without giving any reason.
The withdrawal request can be submitted by email or any clear statement to:
After notifying withdrawal, the customer must return the product within 14 days.
2. Food Products
HunBox primarily sells non-perishable food products that do not require refrigeration.
Food products may only be returned if:
- the product is non-perishable, and
- the product is suitable for return for hygiene reasons, and
- the packaging is unopened and undamaged, and
- the product is still within its shelf-life
The right of withdrawal does not apply to:
- perishable goods
- opened or damaged food products
- products that cannot be returned for hygiene reasons
3. Books
Books may be returned under the 14-day withdrawal right.
Conditions:
- unused
- undamaged
- complete
If the product shows signs of use beyond what is necessary to establish its nature, characteristics and functioning (e.g. creases, stains, tears), HunBox may deduct depreciation from the refund.
4. Board Games and Cards
Customers are allowed to open the packaging and inspect the contents, as they would in a physical store.
However:
- full use of the product does not qualify as inspection
- if the product shows signs of use (e.g. missing components, worn cards, punched elements), HunBox may apply depreciation
The level of depreciation depends on the loss of resale value and may, in extreme cases, represent a significant portion of the purchase price.
5. Other Products
Non-food items may be returned if:
- they are in original condition
- they have not been used beyond what is necessary for inspection
HunBox reserves the right to deduct depreciation if the product has been used or damaged.
6. Return Costs
In case of withdrawal without reason, the direct cost of return shipping is borne by the customer.
Return shipping costs are covered by HunBox if:
- the product is defective, or
- the product was damaged during shipping
7. Defective or Damaged Products
Shipping Damage
If the package arrives damaged, please contact us preferably within 48 hours and provide photos.
Manufacturing Defect (Legal Warranty)
If a product is defective (e.g. missing parts, damaged or spoiled), please report it as soon as possible.
HunBox reserves the right to verify the defect.
In case of a valid claim:
- a replacement will be provided, or
- a full refund will be issued
8. Return Address
Returns must be sent to:
FC Trade & Services / HunBox
Neckerdijk 2f
1441 GX Purmerend
The Netherlands
9. Refund Process
Refunds are processed no later than 14 days after the withdrawal notification.
The refund includes:
- the product price
- the standard delivery cost (in case of full withdrawal)
Refunds are issued using the original payment method and will not incur any additional fees for the customer.
HunBox reserves the right to withhold the refund until:
- the product has been received, or
- proof of return shipment has been provided
